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Mascon Cable Systems goal is to keep all systems online all the time, however from time to
time outages can occur. Sometimes outages are planned such as for equipment upgrades in which
case they are scheduled at such a time to be as little inconvenience as possible
to our subscribers and emailed notifications are sent to all our subscribers
telling them who will be affected and for how long. All planned outages will be
noted on this page.
Other unscheduled outages which may occur can be the result of equipment
failure, either here or from our upstream providers (the ones who provide
us with internet access) as well as power outages. Our office uses a generator
to keep our systems online however if there is no power in your area it will
affect your cable and internet service until its restored.
Fortis BC and
BC Hydro provide their
own outages page which can let you know when/if the power in your area is down
or scheduled to be down. Our technicians are immediately informed of outages and
respond as soon as possible. Some outages occur in remote locations and require
time to access the sites, so some time may be involved, please be patient.
How to Restore Services
We will advise in our email if anything needs to be done on your end to
resume services, in most cases nothing on your end will need to be done and
service will resume automatically upon being restored. However in some cases,
such as power outages, you may require resetting some of your equipment.
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Current outages and/or scheduled maintenance.
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| Unscheduled Outage
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| Date/Time Off: 17/05/2012 - 10:27:00 AM |
Estimated Time of Resolution
: Unknown |
| System: Little Shuswap |
Affected Area: We are doing some maintenance in Little Shuswap which will cause intermittent loss of service to all cable Internet customers we expect the outages to be short durations but will be ongoing until about 2PM |
| Reason: Equipment maintenance |
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| Unscheduled Outage
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| Date/Time Off: 22/05/2012 - 10:00:00 AM |
Estimated Time of Resolution
: 1:00:00 PM |
| System: Sun Peaks |
Affected Area: Lookout Ridge, Bridge Gate, Woodhaven
Please be advised BC Hydro will be making repairs to the electrical system on Tuesday May 22, 2012.
As a result it will be necessary to interrupt electrical service from approximately 10:00am to 1:00pm.
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| Reason: Power outage in the area |
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Call Before You Dig
Underground cables and pipes carry vital services such
as internet, cable tv, telephone, water, electricity,
gas and more - damaging them can cause widespread
disruption and in some cases isolate entire
communities from these essential basic services we
usually take for granted. For example damaging a cable
or pipe could mean isolating a community from
emergency services such as fire, police or ambulance.
Damaging the underground network also causes
inconvenience for everyone affected, including
financial losses for the local businesses. And if you
are found negligent of causing damage to the
underground pipes and cables you can face hefty
fines/costs.
Before doing any digging in and around your yard
simply call the local utilities such as Cable TV, Tel,
Gas and Hydro. |
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